Discover This Charming Town!

Do you have some question?

We can help you with that, just contact us.

Frequent questions

  • How can I book and what do I need to do?

    You can book on our website: www.arrecifespuertomorelos.com; just click on BOOK NOW; and you will see all available options and rates for each room category. If you have any additional questions, contact us: Telephone number 52 998 253 6060 and email arrecifes@puertomorelos.com it will be a pleasure to help you.

  • I want to pay the balance of my reservation, how can I do it?

    We have several payment options: credit card, debit card, pay pal, cash USD or MXN and local bank transfers. 

  • Pets are allowed?

    No, pets are not accepted. We highly appreciate your understanding on this.

  • Can you smoke in the rooms, are there designated areas for it?

    You cannot smoke anywhere during your stay in the hotel. 

  • How much does the transportation service cost, what does it consist of, for how many people and what do I need to do to reserve this service?

    We offer transportation only for our guests to and from the airport with an additional cost of $1,200.00 MXN Pesos (per service) in a private van for up to 8 passengers and their luggage. The cost of the roundtrip trip to the airport-hotel will be $2,400.00 MXN pesos MN. The cost of this service will be paid in advance to confirm. This service is subject on the availability. 

  • I want a late check out after 12:00 PM, is it possible and does it have an additional cost?

    Late checkout will be possible subject on availability on your departure date and has an additional cost and allows you to stay until 5:00 p.m.; upon request at the reception, please. Payment is at the reception.

  • I want to arrive at the hotel before 3:00 PM. Is it possible and does it have an additional cost?

    The arrival before 3:00 PM will be possible subject on the availability on your arrival date and has an additional cost and allows you to enter from 10:00 AM in the morning will be with prior Request to the phone  number +52 998 253 6060, please. 

  • Do you offer Additional Services such as: Decoration for birthdays, anniversaries or other similar?

    If you need something like that, it will be a pleasure to help you. There is an additional cost and the amount will depend on the amenities you need. Contact us at: arrecifes@puertomorelos.com and send us all the details you want, we will contact you with the cost details. Thank you very much in advance.

LOCATION

Corner Heriberto Frías Street with Leona Vicario Street, SM 2, MZ 14, L 7, Puerto Morelos, Quintana Roo, Zip Code 77580.

Telephone and Mail

Phone Number: + 52 (998) 253 6060

Email: arrecifes@puertomorelos.com

Long stays

For long stays (30 days and over) please contact us at our email account to provide you with the information according to the dates of your stay.

*All categories apply. Subject to availability and applicable rates.

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